Frequently asked questions to help you buy a voucher, a gift box or an item - Logis des Tourelles
Does the property have a swimming pool?
The Logis des Tourelles features an outdoor swimming pool that is accessible during your stay. The pool measures 5 meters by 10 meters.
Does the establishment offer a Wi-Fi connection?
The Logis des Tourelles provides a secure Wi-Fi connection available throughout the entire establishment.
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The lucky recipient can then book their dates at the Logis des Tourelles establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several packages, including stays with tastings of premium cognac. All our boxes are customizable and sent immediately in digital format, for a simplified and elegant gifting experience, at our establishment Logis des Tourelles.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to have the gift check sent directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Logis des Tourelles.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at Logis des Tourelles.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, and you will pay the best rate directly to the Logis des Tourelles establishment.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Logis des Tourelles, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link. The beneficiaries can book their dates directly with our guest house in Cognac.
How can I choose the amount for a gift card?
To choose the amount of a gift check, select one of the gift boxes offered by Logis des Tourelles, each with a predetermined amount suitable for different experiences, such as 2 or 3-night stays with or without a tasting of premium cognac.
How can I log in to my account?
To access your account on the Logis des Tourelles website, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then choose another gift box to offer a stay at Logis des Tourelles.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer stays at Logis des Tourelles. They will all be included in your order, allowing you to please several people or vary the stay options.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at our establishment Logis des Tourelles.
How do I purchase or give a gift box?
To offer a Logis des Tourelles gift box, choose your preferred stay, add it to your cart, and personalize it with a message before finalizing your order. The gift box is sent immediately in digital format, allowing the recipient to book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift boxes allow the recipient to choose from our stays in Cognac, including tastings of premium cognac and workshops in cognac houses, for a privileged moment at Logis des Tourelles.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase, at our establishment Logis des Tourelles.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours. The team at Logis des Tourelles is here to help you.
Is the gift box customer service reachable by phone?
The customer service of Logis des Tourelles is reachable by phone from Monday to Friday, 9 AM to 6 PM, or by email for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your stay at Logis des Tourelles.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your stay at Logis des Tourelles.
Is there a dedicated customer service for gift boxes?
Logis des Tourelles provides you with a dedicated customer service to answer all your questions about your gift box and your stay in Cognac.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to guide you in using your gift box. You will find useful information about its validity, customization, and the included services, such as stays with premium cognac tastings or workshops offered by cognac houses, at our establishment Logis des Tourelles.
Is spa access included in my gift box?
The Logis des Tourelles gift boxes include stays with specific services such as cognac tastings or workshops, but access to the spa is not mentioned among the proposed options.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a gift box enjoys the same services as other clients at Logis des Tourelles, subject to the establishment's conditions. This includes access to our spacious rooms, our tree-lined park, our seasonal pool, as well as our private parking and free secure wifi.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find information about the stays offered, such as the 2-night stay for 550 € or the 3-night stay for 825 €, with activities like premium cognac tastings or 'Cellar Master' workshops at Logis des Tourelles.
Is parking included in my gift box?
Parking is not included in your Logis des Tourelles gift box. However, the establishment offers free private parking, with garages available upon reservation and in limited numbers.
Is breakfast included in my gift box?
Breakfast is included in the stay rate at the Logis des Tourelles.
Is special attention given to the recipient of a gift box?
At Logis des Tourelles, special attention is given to you during your stay. You can enjoy a historic and charming setting, with amenities such as included breakfast, a seasonal pool, and private parking. The establishment does everything possible to make your experience memorable, Logis des Tourelles.
Is a welcome drink included in my gift box?
The Logis des Tourelles gift boxes include a premium cognac tasting during the stay, depending on the option chosen. This tasting serves as a welcome drink at our guest house in Cognac.
Should we bring towels to the Spa?
Towels are provided by Logis des Tourelles during your stay. You don't need to bring any, whether you're enjoying the pool or other facilities of the establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking, directly from our official Logis des Tourelles store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are sent immediately after purchase, and your clients will be able to book their stay dates at our establishment, Logis des Tourelles.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the volume ordered at Logis des Tourelles.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Logis des Tourelles offers custom solutions for corporate committees, with preferential rates and customization options, for unforgettable stays in Cognac.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated with your order number and new contact details. The conditions of the Logis des Tourelles establishment apply.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. The terms and conditions are specified during your booking at Logis des Tourelles.
How can I contact the store?
For any questions regarding your gift box, you can consult the reservation and cancellation conditions directly on our website. Logis des Tourelles offers stays with premium cognac tastings and workshops to deepen your knowledge of this spirit.
Is there a dress code for the gift box?
For your stay at Logis des Tourelles, appropriate attire is recommended for meals at the restaurant and visits to the cognac houses. The Logis des Tourelles is located in a 19th-century private mansion, in the heart of Cognac.
From what age can I get a treatment?
The stays and activities offered by Logis des Tourelles are primarily designed for adults. For specific treatments, it is recommended to check the general conditions of the gift boxes, which specify the applicable age requirements.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box at Logis des Tourelles. The beneficiary can book their dates with the establishment and enjoy their stay.
How can one access the hotel from the airport?
To access Logis des Tourelles from the airport, it is recommended to arrange for personal transportation or to book a taxi. The establishment is located in the historic district of Cognac, easily accessible by car.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at Logis des Tourelles, located in a 19th-century private mansion. Logis des Tourelles offers spacious rooms and an apartment with a fully equipped kitchen. However, it is important to note that the establishment is located in a historic district of Cognac, which may present some accessibility constraints.
Are pets allowed in the establishment?
Pets are accepted at Logis des Tourelles, subject to prior reservation and specific conditions of the establishment.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the Logis des Tourelles website. The conditions may vary depending on the Logis des Tourelles establishment.
What are the hours of operation?
Logis des Tourelles is open all year round and located right in the heart of Cognac, ideal for visiting the prestigious cognac houses on foot. Reception hours and specific services like the pool may vary according to the season, but you can enjoy your stay in complete tranquility in this 19th-century private mansion.
Is there parking available near the establishment?
Free private parking is available at no charge and without reservation. Covered garage spaces may be reserved for an additional fee of 20 euros per vehicle per night, with 3 spaces available. This service is offered by Logis des Tourelles.
What are the delivery methods for gift boxes/vouchers?
The Logis des Tourelles gift boxes are sent immediately by email after purchase, allowing for quick and flexible use. The recipient can then book their stay dates directly with the establishment.
Is postal delivery offered?
We offer to send our gift boxes for Logis des Tourelles by post. The lucky recipient can then book their dates with the establishment and enjoy their stay in Cognac.
In addition to gift boxes, is it possible to order or have items delivered?
Logis des Tourelles offers only gift boxes for stays and experiences at our guest house in Cognac. For additional items, you can check the conditions directly on our website.
Is the gift box available in physical format?
The Logis des Tourelles gift box is available in physical format, but you can also choose a digital version for immediate sending. This way, you get the best rate directly from the Logis des Tourelles establishment.
Is the box presented in a neat packaging?
Yes, the Logis des Tourelles gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the charm and authenticity of our guest house in Cognac.
Is the gift box available in a digital format (e-gift box)?
Yes, the Logis des Tourelles gift boxes are available in a digital version. You can send them via email, allowing for immediate delivery to the recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is sent in digital format, immediately after your purchase, for flexible use at Logis des Tourelles.
Do you deliver gift boxes internationally?
The Logis des Tourelles gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can offer a stay at our guest house in Cognac, located in a 19th-century private mansion, with spacious rooms and a tree-lined park.
What are the delivery times for gift boxes by mail?
The Logis des Tourelles gift boxes are sent immediately in digital format after purchase. The lucky recipient can then book their stay dates according to the availability of the Logis des Tourelles establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, allowing the recipient to book their stay dates at our establishment, Logis des Tourelles.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The beneficiary can then book their stay dates at Logis des Tourelles.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and the recipient can book their dates directly with the Logis des Tourelles establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The delivery is immediate and digital, and the lucky recipient can then book their dates at our establishment, Logis des Tourelles.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate for digital sending. The lucky recipient can then book their dates at Logis des Tourelles.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Logis des Tourelles, your gift box remains valid. You can use it for a new reservation according to the conditions of our establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the availability and conditions of the Logis des Tourelles establishment. This stay at a guest house in Cognac allows you to discover the prestigious cognac houses and enjoy high-end services, such as premium cognac tastings or 'Cellar Master' workshops.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the Logis des Tourelles establishment. The stays offered include various activities such as tastings of premium cognac or 'Cellar Master' workshops, to be discovered during your reservation.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Logis des Tourelles.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. Logis des Tourelles, located in the historic district of Cognac, offers customizable stays to discover the richness of cognac and its region.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified during your reservation at Logis des Tourelles.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on availability and the conditions of your gift box. Logis des Tourelles welcomes you in a historic setting in Cognac, ideal for discovering the prestigious cognac houses.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a stay or an experience at Logis des Tourelles, such as a 'Cellar Master' workshop or a premium cognac tasting.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Logis des Tourelles offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with stays including tastings of premium cognac and exclusive activities.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Logis des Tourelles offers gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our 2 or 3-night stays, with or without a tasting of premium cognac, to offer an unforgettable moment to your loved ones.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Logis des Tourelles are official and guaranteed without intermediaries. You thus benefit from the best rates and secure payment directly with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Logis des Tourelles gift boxes are identical to those offered by the establishment, such as stays with premium cognac tastings or 'Maître de chai' workshops. The boxes offer an authentic and personalized experience, with quality activities and accommodations, for a privileged moment in Cognac.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and reservation conditions at Logis des Tourelles. For example, you can exchange a facial treatment for a massage, depending on the establishment's availability.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Logis des Tourelles.
Is online payment secure?
The online payment for your gift box is fully secured on the Logis des Tourelles platform, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for the Logis des Tourelles gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Logis des Tourelles, a guest house in Cognac. They allow you to enjoy a stay or a tasting of premium cognac in our establishment, located in a 19th-century townhouse right in the heart of the city.
Is it possible to pay in installments?
The pay-in-installments option is not available for the Logis des Tourelles gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, allowing the recipient to book their dates at our establishment, Logis des Tourelles.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Logis des Tourelles.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Logis des Tourelles.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The Logis des Tourelles gift boxes are customizable and sent immediately in digital format, allowing the recipient to book their stay dates according to the establishment's availability.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. Logis des Tourelles guarantees a secure payment and immediate sending of your box in digital format.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the Logis des Tourelles website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by Logis des Tourelles establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at Logis des Tourelles. Check its validity and usage in the general terms and conditions of our establishment.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to our establishment, Logis des Tourelles.
Do you accept vacation checks?
Logis des Tourelles accepts vacation checks for the purchase of your gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during the order. This message will be included with the gift box for a unique touch, at Logis des Tourelles.
Can we add options to your gift box offers?
The gift boxes from Logis des Tourelles can be customized with additional options depending on availability. For example, you can add cognac tasting workshops or meetings with local producers to enhance the experience.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging during your online order. Your box will then be sent by mail for a careful delivery at Logis des Tourelles.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or wedding, when purchasing online at Logis des Tourelles.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds depend on the conditions specified at the time of purchase, at our establishment Logis des Tourelles.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. Logis des Tourelles ensures you a quick and secure delivery of your new box.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at Logis des Tourelles.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the Logis des Tourelles establishment. The boxes can be customized according to your wishes and you benefit from the best rate by purchasing directly from the establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a Logis des Tourelles gift box, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the general terms and conditions of your purchase. At Logis des Tourelles, you can cancel your gift box according to the terms specified at the time of your order.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is required to process your request quickly according to the conditions of the establishment Logis des Tourelles.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box purchased for Logis des Tourelles depend on the general terms and conditions of the gift box, which are available on its description page. You will find all the necessary information regarding the refund terms there.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary has not been able to use their gift box before the expiration date, it will no longer be usable. To avoid any disappointment, it is advisable to book well in advance, taking into account the availability of rooms and workshops offered by the partner cognac houses at our establishment, Logis des Tourelles.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the Logis des Tourelles establishment.
How can I redeem the cashback?
The gift fund is available as a gift box or gift certificate. To use it, the beneficiary can book their dates directly with the Logis des Tourelles establishment.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at Logis des Tourelles depends on the specific conditions of the establishment. You will receive your refund within 14 days after your request has been validated, in accordance with the applicable regulations.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for Logis des Tourelles are neither exchangeable nor refundable. The beneficiary can book their dates directly with the establishment to enjoy their stay.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box at Logis des Tourelles. Please check the available dates when making your reservation to fully enjoy your stay.
Is booking with a gift box subject to availability?
The reservation with a gift box at Logis des Tourelles is subject to the availability of the establishment. To fully enjoy your stay, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To regain access to your Logis des Tourelles account, use the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book your stay at Logis des Tourelles with a gift box, have the gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of Logis des Tourelles. It is open all year round and offers stays of 2 or 3 nights, with services such as premium cognac tastings.
Can I use my gift box on holidays?
The gift boxes can be used on holidays depending on the establishment's availability. Logis des Tourelles is open all year round, so you can enjoy your stay even during the festive periods.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of Logis des Tourelles. The beneficiary can choose their dates based on the available slots and fully enjoy their stay in Cognac.
Can I book online with my gift voucher?
Booking with a gift box at Logis des Tourelles is done directly with the establishment, which offers stays of 2 or 3 nights with premium cognac tasting options. Beneficiaries can choose their dates and enjoy the amenities included in their gift box.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at Logis des Tourelles. The establishment is open all year round and offers private parking, a seasonal swimming pool, as well as free secure wifi.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Logis des Tourelles, a guest house located in the historic district of Cognac, offering stays with premium cognac tastings.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Logis des Tourelles establishment.
Does my gift box cover the entire service?
Your Logis des Tourelles gift box covers the service indicated on your exchange voucher, such as a 2 or 3-night stay with or without a premium cognac tasting. Any additional supplements or options, such as workshops or meetings with local producers, are at your own expense.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a reservation at our establishment, Logis des Tourelles.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy your stay at Logis des Tourelles. The terms of use are specified in the conditions of your box, particularly for 2 or 3 night stays with premium cognac tasting.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for stays at Logis des Tourelles, our guest house located in Cognac. It allows you to enjoy our spacious rooms and our historic setting, ideal for discovering the prestigious cognac houses.
Is my gift box valid in only one establishment?
Your gift box is valid for a stay at our establishment Logis des Tourelles, located in Cognac. You can enjoy our spacious rooms and our historic setting, ideal for discovering the prestigious cognac houses.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the Logis des Tourelles establishment.
Can someone else use my gift box?
The Logis des Tourelles gift box is personalized and reserved for the exclusive use of the designated beneficiary. It cannot be used by another person, in accordance with the establishment's conditions.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Logis des Tourelles, depending on the conditions of your gift box. The details are specified at the time of booking, directly with the establishment.
Is an ID required upon arrival when using a gift box?
You may be asked for identification upon arrival at Logis des Tourelles. The establishment is located in a 19th-century private mansion in Cognac, offering a charming setting for your stay.
Do you accept pets?
Logis des Tourelles does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can then choose your stay dates and enjoy your experience at Logis des Tourelles.
Do I need to create a customer account to purchase a gift box?
To use your gift box at Logis des Tourelles, it is not necessary to create a customer account. You can directly book your stay dates with our establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions, depending on the availability at our establishment, Logis des Tourelles.
What are the check-in and check-out times?
The check-in and check-out times at Logis des Tourelles are specified when you book your stay. This way, you can plan your arrival with peace of mind at our guest house in Cognac.
What services are included in a gift certificate?
The services included in a Logis des Tourelles gift voucher vary depending on the chosen package. For example, some stays include tastings of premium cognac or workshops offered by cognac houses. Breakfast is included for all reservations.
What is the difference between a gift box and a free amount voucher?
A gift box from Logis des Tourelles offers a choice among predefined stays, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to learn about the details regarding the reservation and use of your gift box at Logis des Tourelles.
How do I use a gift box during booking?
To use your gift box, book directly with Logis des Tourelles and mention your unique code. The premium cognac tasting and workshops are included depending on the box chosen, and you can enjoy the pool in season as well as the private parking of the establishment.
Can the gift box be transferred to a third party?
The Logis des Tourelles gift box can be given to a third party. Simply indicate the recipient's name during the order or modify it later online.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the terms of use of the Logis des Tourelles establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Logis des Tourelles establishment.
What is the validity period of a gift box?
The validity period of a Logis des Tourelles gift box is 1 to 3 years, depending on the type of stay chosen. This duration allows the recipient to fully enjoy their experience in Cognac, discovering the prestigious cognac houses and participating in exclusive workshops.
Are children allowed?
Logis des Tourelles welcomes children at its establishment located in the heart of Cognac, offering an ideal setting for a family getaway.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost. If the recipient exceeds the value of the gift box, an additional payment is required according to the conditions of the Logis des Tourelles establishment.
Is the spa access private?
Logis des Tourelles does not offer access to a spa. The establishment provides a seasonal pool, as well as facilities for relaxing and discovery stays in Cognac.
What types of gift boxes do you offer?
We offer gift boxes for stays in Cognac, including nights in a guest house, tastings of premium cognac, and workshops to deepen your knowledge of this spirit. These experiences are designed to help you discover the soul and history of the city, as well as its prestigious cognac houses, at our establishment Logis des Tourelles.